/*
* Copyright (C) 2004-2008 Jive Software. All rights reserved.
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package org.jivesoftware.xmpp.workgroup;
import org.jivesoftware.openfire.group.Group;
import org.jivesoftware.util.WebManager;
import java.util.Collection;
import java.util.Comparator;
import java.util.HashMap;
import java.util.Map;
import java.util.TreeSet;
public class WorkgroupAdminManager extends WebManager {
private int range = 15;
public WorkgroupAdminManager() {
}
public WorkgroupManager getWorkgroupManager() {
return WorkgroupManager.getInstance();
}
/**
* Returns the number of active agents in a workgroup.
*
* @param workgroup the workgroup.
* @return number of active agents.
*/
public int getActiveAgentMemberCount(Workgroup workgroup) {
Map<Agent, Agent> agents = new HashMap<Agent, Agent>();
for (RequestQueue requestQueue : workgroup.getRequestQueues()) {
for (Agent agent : requestQueue.getMembers()) {
AgentSession agentSession = agent.getAgentSession();
if (agentSession != null && agentSession.isAvailableToChat() && agentSession.getWorkgroups().contains(workgroup)) {
agents.put(agent, agent);
}
}
final AgentManager agentManager = workgroup.getAgentManager();
for (Group group : requestQueue.getGroups()) {
for (Agent agent : agentManager.getAgents(group)) {
AgentSession agentSession = agent.getAgentSession();
if (agentSession != null && agentSession.isAvailableToChat() && agentSession.getWorkgroups().contains(workgroup)) {
agents.put(agent, agent);
}
}
}
}
return agents.size();
}
public int getWaitingCustomerCount(Workgroup workgroup) {
int count = 0;
for (RequestQueue requestQueue : workgroup.getRequestQueues()) {
count += requestQueue.getRequestCount();
}
return count;
}
// TODO: should allow pretty printed version of agent names aka name <address>, or name, or address
public Collection<Agent> getAgentsInWorkgroup(Workgroup workgroup) {
TreeSet<Agent> agents = new TreeSet<Agent>(new AgentAddressComparator());
for (RequestQueue requestQueue : workgroup.getRequestQueues()) {
for (Agent member : requestQueue.getMembers()) {
agents.add(member);
}
}
return agents;
}
public int getNumPages() {
return (int)Math.ceil((double)getWorkgroupManager().getWorkgroupCount() / (double)range);
}
/**
* <p>A comparator that sorts agents by address (toBareStringPrep()).</p>
* <p>The comparator does not handle other objects, using Agents with any other
* object type in the same sorted container will cause a ClassCastException to be thrown.</p>
*/
public static class AgentAddressComparator implements Comparator<Agent> {
public int compare(Agent o1, Agent o2) {
return o1.getAgentJID().toBareJID().compareTo(o2.getAgentJID().toBareJID());
}
}
}