/**
* $Revision$
* $Date$
*
* Copyright 2003-2007 Jive Software.
*
* All rights reserved. Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package org.jivesoftware.smackx.workgroup.packet;
import java.text.ParseException;
import java.text.SimpleDateFormat;
import java.util.ArrayList;
import java.util.Collections;
import java.util.Date;
import java.util.List;
import java.util.TimeZone;
import org.jivesoftware.smack.packet.PacketExtension;
import org.jivesoftware.smack.provider.PacketExtensionProvider;
import org.xmlpull.v1.XmlPullParser;
/**
* Agent status packet.
*
* @author Matt Tucker
*/
public class AgentStatus implements PacketExtension {
/**
* Represents information about a Chat where this Agent is participating.
*
* @author Gaston Dombiak
*/
public static class ChatInfo {
private final String sessionID;
private final String userID;
private final Date date;
private final String email;
private final String username;
private final String question;
public ChatInfo(String sessionID, String userID, Date date,
String email, String username, String question) {
this.sessionID = sessionID;
this.userID = userID;
this.date = date;
this.email = email;
this.username = username;
this.question = question;
}
/**
* Returns the date when this agent joined the chat.
*
* @return the date when this agent joined the chat.
*/
public Date getDate() {
return date;
}
/**
* Returns the email address associated with the user.
*
* @return the email address associated with the user.
*/
public String getEmail() {
return email;
}
/**
* Returns the question the user asked.
*
* @return the question the user asked, if any.
*/
public String getQuestion() {
return question;
}
/**
* Returns the sessionID associated to this chat. Each chat will have a
* unique sessionID that could be used for retrieving the whole
* transcript of the conversation.
*
* @return the sessionID associated to this chat.
*/
public String getSessionID() {
return sessionID;
}
/**
* Returns the user unique identification of the user that made the
* initial request and for which this chat was generated. If the user
* joined using an anonymous connection then the userID will be the
* value of the ID attribute of the USER element. Otherwise, the userID
* will be the bare JID of the user that made the request.
*
* @return the user unique identification of the user that made the
* initial request.
*/
public String getUserID() {
return userID;
}
/**
* Returns the username(nickname) associated with the user.
*
* @return the username associated with the user.
*/
public String getUsername() {
return username;
}
public String toXML() {
final StringBuilder buf = new StringBuilder();
buf.append("<chat ");
if (sessionID != null) {
buf.append(" sessionID=\"").append(sessionID).append("\"");
}
if (userID != null) {
buf.append(" userID=\"").append(userID).append("\"");
}
if (date != null) {
buf.append(" startTime=\"").append(UTC_FORMAT.format(date))
.append("\"");
}
if (email != null) {
buf.append(" email=\"").append(email).append("\"");
}
if (username != null) {
buf.append(" username=\"").append(username).append("\"");
}
if (question != null) {
buf.append(" question=\"").append(question).append("\"");
}
buf.append("/>");
return buf.toString();
}
}
/**
* Packet extension provider for AgentStatus packets.
*/
public static class Provider implements PacketExtensionProvider {
private ChatInfo parseChatInfo(XmlPullParser parser) {
final String sessionID = parser.getAttributeValue("", "sessionID");
final String userID = parser.getAttributeValue("", "userID");
Date date = null;
try {
date = UTC_FORMAT.parse(parser.getAttributeValue("",
"startTime"));
} catch (final ParseException e) {
}
final String email = parser.getAttributeValue("", "email");
final String username = parser.getAttributeValue("", "username");
final String question = parser.getAttributeValue("", "question");
return new ChatInfo(sessionID, userID, date, email, username,
question);
}
@Override
public PacketExtension parseExtension(XmlPullParser parser)
throws Exception {
final AgentStatus agentStatus = new AgentStatus();
agentStatus.workgroupJID = parser.getAttributeValue("", "jid");
boolean done = false;
while (!done) {
final int eventType = parser.next();
if (eventType == XmlPullParser.START_TAG) {
if ("chat".equals(parser.getName())) {
agentStatus.currentChats.add(parseChatInfo(parser));
} else if ("max-chats".equals(parser.getName())) {
agentStatus.maxChats = Integer.parseInt(parser
.nextText());
}
} else if (eventType == XmlPullParser.END_TAG
&& ELEMENT_NAME.equals(parser.getName())) {
done = true;
}
}
return agentStatus;
}
}
private static final SimpleDateFormat UTC_FORMAT = new SimpleDateFormat(
"yyyyMMdd'T'HH:mm:ss");
static {
UTC_FORMAT.setTimeZone(TimeZone.getTimeZone("GMT+0"));
}
/**
* Element name of the packet extension.
*/
public static final String ELEMENT_NAME = "agent-status";
/**
* Namespace of the packet extension.
*/
public static final String NAMESPACE = "http://jabber.org/protocol/workgroup";
private String workgroupJID;
private final List<ChatInfo> currentChats = new ArrayList<ChatInfo>();
private int maxChats = -1;
AgentStatus() {
}
/**
* Returns a collection of ChatInfo where each ChatInfo represents a Chat
* where this agent is participating.
*
* @return a collection of ChatInfo where each ChatInfo represents a Chat
* where this agent is participating.
*/
public List<ChatInfo> getCurrentChats() {
return Collections.unmodifiableList(currentChats);
}
@Override
public String getElementName() {
return ELEMENT_NAME;
}
public int getMaxChats() {
return maxChats;
}
@Override
public String getNamespace() {
return NAMESPACE;
}
public String getWorkgroupJID() {
return workgroupJID;
}
@Override
public String toXML() {
final StringBuilder buf = new StringBuilder();
buf.append("<").append(ELEMENT_NAME).append(" xmlns=\"")
.append(NAMESPACE).append("\"");
if (workgroupJID != null) {
buf.append(" jid=\"").append(workgroupJID).append("\"");
}
buf.append(">");
if (maxChats != -1) {
buf.append("<max-chats>").append(maxChats).append("</max-chats>");
}
if (!currentChats.isEmpty()) {
buf.append("<current-chats xmlns= \"http://jivesoftware.com/protocol/workgroup\">");
for (final ChatInfo chatInfo : currentChats) {
buf.append(chatInfo.toXML());
}
buf.append("</current-chats>");
}
buf.append("</").append(getElementName()).append("> ");
return buf.toString();
}
}