/**
* $Revision$
* $Date$
*
* Copyright 2003-2007 Jive Software.
*
* All rights reserved. Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package org.jivesoftware.smackx.workgroup.agent;
import java.util.*;
import org.jivesoftware.smackx.workgroup.QueueUser;
/**
* A queue in a workgroup, which is a pool of agents that are routed a specific type of
* chat request.
*/
public class WorkgroupQueue {
private String name;
private Status status = Status.CLOSED;
private int averageWaitTime = -1;
private Date oldestEntry = null;
private Set<QueueUser> users = Collections.emptySet();
private int maxChats = 0;
private int currentChats = 0;
/**
* Creates a new workgroup queue instance.
*
* @param name the name of the queue.
*/
WorkgroupQueue(String name) {
this.name = name;
}
/**
* Returns the name of the queue.
*
* @return the name of the queue.
*/
public String getName() {
return name;
}
/**
* Returns the status of the queue.
*
* @return the status of the queue.
*/
public Status getStatus() {
return status;
}
void setStatus(Status status) {
this.status = status;
}
/**
* Returns the number of users waiting in the queue waiting to be routed to
* an agent.
*
* @return the number of users waiting in the queue.
*/
public int getUserCount() {
if (users == null) {
return 0;
}
return users.size();
}
/**
* Returns an Iterator for the users in the queue waiting to be routed to
* an agent (QueueUser instances).
*
* @return an Iterator for the users waiting in the queue.
*/
public Iterator<QueueUser> getUsers() {
if (users == null) {
return new HashSet<QueueUser>().iterator();
}
return Collections.unmodifiableSet(users).iterator();
}
void setUsers(Set<QueueUser> users) {
this.users = users;
}
/**
* Returns the average amount of time users wait in the queue before being
* routed to an agent. If average wait time info isn't available, -1 will
* be returned.
*
* @return the average wait time
*/
public int getAverageWaitTime() {
return averageWaitTime;
}
void setAverageWaitTime(int averageTime) {
this.averageWaitTime = averageTime;
}
/**
* Returns the date of the oldest request waiting in the queue. If there
* are no requests waiting to be routed, this method will return <tt>null</tt>.
*
* @return the date of the oldest request in the queue.
*/
public Date getOldestEntry() {
return oldestEntry;
}
void setOldestEntry(Date oldestEntry) {
this.oldestEntry = oldestEntry;
}
/**
* Returns the maximum number of simultaneous chats the queue can handle.
*
* @return the max number of chats the queue can handle.
*/
public int getMaxChats() {
return maxChats;
}
void setMaxChats(int maxChats) {
this.maxChats = maxChats;
}
/**
* Returns the current number of active chat sessions in the queue.
*
* @return the current number of active chat sessions in the queue.
*/
public int getCurrentChats() {
return currentChats;
}
void setCurrentChats(int currentChats) {
this.currentChats = currentChats;
}
/**
* A class to represent the status of the workgroup. The possible values are:
*
* <ul>
* <li>WorkgroupQueue.Status.OPEN -- the queue is active and accepting new chat requests.
* <li>WorkgroupQueue.Status.ACTIVE -- the queue is active but NOT accepting new chat
* requests.
* <li>WorkgroupQueue.Status.CLOSED -- the queue is NOT active and NOT accepting new
* chat requests.
* </ul>
*/
public static class Status {
/**
* The queue is active and accepting new chat requests.
*/
public static final Status OPEN = new Status("open");
/**
* The queue is active but NOT accepting new chat requests. This state might
* occur when the workgroup has closed because regular support hours have closed,
* but there are still several requests left in the queue.
*/
public static final Status ACTIVE = new Status("active");
/**
* The queue is NOT active and NOT accepting new chat requests.
*/
public static final Status CLOSED = new Status("closed");
/**
* Converts a String into the corresponding status. Valid String values
* that can be converted to a status are: "open", "active", and "closed".
*
* @param type the String value to covert.
* @return the corresponding Type.
*/
public static Status fromString(String type) {
if (type == null) {
return null;
}
type = type.toLowerCase();
if (OPEN.toString().equals(type)) {
return OPEN;
}
else if (ACTIVE.toString().equals(type)) {
return ACTIVE;
}
else if (CLOSED.toString().equals(type)) {
return CLOSED;
}
else {
return null;
}
}
private String value;
private Status(String value) {
this.value = value;
}
public String toString() {
return value;
}
}
}