HelpDesk.java

/*
 * JBoss, Home of Professional Open Source
 * Copyright 2013, Red Hat, Inc. and/or its affiliates, and individual
 * contributors by the @authors tag. See the copyright.txt in the
 * distribution for a full listing of individual contributors.
 *
 * Licensed under the Apache License, Version 2.0 (the "License");
 * you may not use this file except in compliance with the License.
 * You may obtain a copy of the License at
 * http://www.apache.org/licenses/LICENSE-2.0
 * Unless required by applicable law or agreed to in writing, software
 * distributed under the License is distributed on an "AS IS" BASIS,
 * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
 * See the License for the specific language governing permissions and
 * limitations under the License.
 */
package org.switchyard.quickstarts.demos.helpdesk;

import static org.switchyard.quickstarts.demos.helpdesk.HelpDeskUserGroupCallback.USERS_GROUPS;

import java.util.ArrayList;
import java.util.Collections;
import java.util.HashMap;
import java.util.LinkedHashMap;
import java.util.List;
import java.util.Map;

import javax.faces.application.FacesMessage;
import javax.faces.bean.ManagedBean;
import javax.faces.bean.SessionScoped;
import javax.faces.context.FacesContext;
import javax.faces.event.ValueChangeEvent;
import javax.xml.namespace.QName;

import org.apache.log4j.Logger;
import org.kie.api.task.model.TaskSummary;
import org.switchyard.component.bpm.runtime.BPMTaskService;
import org.switchyard.component.bpm.runtime.BPMTaskServiceRegistry;

/**
 * @author David Ward <<a href="mailto:dward@jboss.org">dward@jboss.org</a>> © 2012 Red Hat Inc.
 */
@ManagedBean(name = "helpDesk")
@SessionScoped
public class HelpDesk {

    private static final Logger LOGGER = Logger.getLogger(HelpDesk.class);
    private static final String TICKET = "ticket";
    private static final String EN_UK = "en-UK";

    private final BPMTaskService _taskService;
    private final List<TaskSummary> _userTasks;
    private final Map<Long, Ticket> _userTickets;
    private String _userId = "krisv";

    public HelpDesk() {
        _taskService = BPMTaskServiceRegistry.getTaskService(new QName(null, "helpdesk"), new QName("urn:switchyard-quickstart-demo:helpdesk:0.1.0", "HelpDeskService"));
        _userTasks = Collections.synchronizedList(new ArrayList<TaskSummary>());
        _userTickets = Collections.synchronizedMap(new LinkedHashMap<Long, Ticket>());
    }

    public String getUserId() {
        return _userId;
    }

    public void setUserId(String userId) {
        _userId = userId;
    }

    public String getGroupId() {
        List<String> groups = USERS_GROUPS.get(_userId);
        return (groups != null && groups.size() > 0) ? groups.get(0) : null;
    }

    public Map<String, String> getUsersGroups() {
        Map<String, String> usersGroups = new LinkedHashMap<String, String>();
        for (Map.Entry<String, List<String>> entry : USERS_GROUPS.entrySet()) {
            String key = entry.getKey();
            usersGroups.put(key + " (" + entry.getValue().get(0) + ")", key);
        }
        return usersGroups;
    }

    public List<TaskSummary> getUserTasks() {
        return _userTasks;
    }

    public Map<Long, Ticket> getUserTickets() {
        return _userTickets;
    }

    public void selectUser(ValueChangeEvent vce) {
        setUserId((String) vce.getNewValue());
        fetchTasks();
    }

    private void fetchTasks() {
        synchronized (_userTasks) {
            _userTasks.clear();
            _userTickets.clear();
            List<TaskSummary> tasks = _taskService.getTasksAssignedAsPotentialOwner(_userId, EN_UK);
            for (TaskSummary task : tasks) {
                _userTasks.add(task);
                Map<String, Object> params = _taskService.getTaskContent(task.getId());
                Ticket ticket = (Ticket) params.get(TICKET);
                _userTickets.put(task.getProcessInstanceId(), ticket);
            }
        }
    }

    private void completeTasks() {
        synchronized (_userTasks) {
            if (_userTasks.size() > 0) {
                for (TaskSummary task : _userTasks) {
                    _taskService.claim(task.getId(), _userId);
                    _taskService.start(task.getId(), _userId);
                    Map<String, Object> results = new HashMap<String, Object>();
                    Ticket ticket = _userTickets.get(task.getProcessInstanceId());
                    results.put(TICKET, ticket);
                    _taskService.complete(task.getId(), _userId, results);
                }
            }
        }
    }

    public void submit() {
        try {
            completeTasks();
            fetchTasks();
        } catch (Throwable t) {
            StringBuilder sb = new StringBuilder();
            sb.append("Problem processing tasks: ");
            sb.append(t.getClass().getName());
            String m = t.getMessage();
            if (m != null) {
                sb.append("(");
                sb.append(m);
                sb.append(")");
            }
            String msg = sb.toString();
            LOGGER.error(msg, t);
            FacesContext.getCurrentInstance().addMessage(null, new FacesMessage(msg));
        }
    }

}